Primary Care in Allen, TX
Geriatrics • Allen, TX
Ratings by platform
- Google/Birdeye: 4.7/5 (717)
- Express Family Clinic: 4.88/5 (312)
- Family Care & Wellness: 4.92/5 (62)
- Healthgrades (Dr. Sabzali): 4.3/5 (108)
- Birdeye (Richard L Grandjean, MD): 3.2/5 (31)
What patients say
Patients praise
- Compassionate, attentive, and caring physicians
- Good listening skills and bedside manner
- Thorough evaluation of health concerns
- Convenient access (telehealth, Saturday hours, walk-in availability)
- Friendly and helpful support staff (in some clinics)
Common complaints
- Difficulty with front desk staff (rudeness, unresponsiveness)
- Long wait times for appointments or in the office
- Communication issues (not returning calls, portal delays)
- Concerns about feeling rushed during consultations
- Perceived focus on financial gain or unnecessary testing over patient care
In patients' words
"His bedside manner and how much he cares is unbelievable. My health has declined much in this time but this staff is unbelievable."
— Patient at Express Family Clinic"Dealing with Dr. Grandjean and his staff was an utter nightmare. His receptionist is prone to rolling her eye and talking nasty to patients."
— Patient review for Dr. Grandjean"I would appreciate Dr going through the test result with patient and come prepared, appreciate if they can discuss on next step, meds details, front desk to response and even in portal."
— Patient review for Family Care & Wellness"I’ve left the office in tears many times (in a great way) because I’m so relieved that a doctor takes my health seriously and doesn’t write things off."
— Patient review for Dr. Thu Ly
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