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Urgent Care • Alhambra, CA
Ratings by platform
- Birdeye (Downtown location): 4.1/5 (419 reviews)
- Solv (Northridge location): 4.2/5 (234 ratings)
- Yelp (Beverly Hills location): 3.6/5 (190 reviews)
What patients say
Patients praise
- Helpful, kind, and professional staff and medical personnel in some instances
- Thorough and brilliant medical care provided by specific doctors
- Convenient services, including rapid testing and splinting for minor fractures
Common complaints
- Disputes regarding medical diagnosis and documentation accuracy
- Long wait times, particularly for walk-in patients compared to those with appointments
- Staff and provider professionalism, including reports of rude or dismissive behavior
- Inadequate facility management regarding patient comfort (e.g., waiting outdoors)
- Communication issues, including long wait times on phone calls
In patients' words
"Told the clinician I had a concussion... in the diagnosis, the clinician wrote down saying: “concussion without loss of consciousness.” I went to the front desk about it... one person told me there was nothing they can do... the official incident report... looks like a fraud."
— Birdeye review for Downtown location"This lady running the lines outside is the rudest most in-compassionate medical assistant ever... she refused my request for water, and ignored me."
— Localitybiz review for Pasadena location"Today I had the most caring Dr Boris who took such great time with me and was so thorough... The whole staff... is so caring and thoughtful and very professional."
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