Our Locations – Northeast Community Clinics
Pediatrics • Alhambra, CA
Ratings by platform
- Yelp: 1.4 out of 5 stars (brand-wide average) (64 (brand-wide))
- Birdeye: 3.3 out of 5 stars (53)
What patients say
Patients praise
- some patients report positive experiences with specific doctors or staff members
- helpful and polite service reported by some long-term patients
Common complaints
- rude and unprofessional front desk/booking staff
- long wait times even with appointments
- inefficient scheduling and management system
- concerns about quality of medical care and provider communication
In patients' words
"The after hours receptionist answered the phone with attitude very disrespectful and very unprofessional... Horrible from top to bottom."
— Yelp reviewer"Most idiotic system they have, only way to be seen is by appointment yet you come in 15 minutes before your appointment and they still give you a number to sit and wait hours, what's the point of the appointment?"
— Yelp reviewer"My mom is a patient at this clinic and has been for many years. She has never complained of the front desk staff, and I have never had an issue with them either. They are helpful and polite..."
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