Inova Alexandria Hospital Imaging Center
Radiology • Alexandria, VA
Ratings by platform
- Medicare.gov / CMS HCAHPS: 3 out of 5 stars (overall hospital rating) (532 surveys (CMS HCAHPS))
- Yelp: 2.7 out of 5 stars (247 reviews)
- MedicalRecords.com: 3.1 out of 5 stars (240 reviews)
What patients say
Patients praise
- Kind and attentive medical staff and technicians
- Clean and well-maintained facilities
- Efficient care in emergency settings for some patients
- Compassionate service reported in childbirth and specialty departments
Common complaints
- Difficulties with billing transparency and unexpected charges
- Challenges in accessing medical records or imaging reports through the patient portal
- Negative experiences with staff responsiveness and communication during procedures
- Long wait times for appointments and in-facility service
In patients' words
"The staff, including doctors and nurses, are noted for their kindness, competence, and clear communication, making patients feel at ease during their visits."
— Loc8NearMe Review"I went here for an ultrasound and got charged a ridiculous amount. Their phone number is hard to reach, and their customer service is intentionally designed to be difficult."
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