Russell Medical
Primary Care • Alexander City, AL
Ratings by platform
- Birdeye: 4.6 out of 5 stars (3,847)
- Birdeye (Emergency Room specifically): 3.7 out of 5 stars (201)
- Healthgrades: 71% (patients who would definitely recommend) (Not explicitly stated total count)
- Medicare Care Compare: 86% (patients who gave a rating of 9 or 10) (Not explicitly stated total count)
What patients say
Patients praise
- Caring and compassionate nursing staff
- Professional medical care and treatment
- Efficient emergency room services mentioned by some patients
- High rates of patient recommendations
Common complaints
- Specific complaints about rude or dismissive emergency room staff
- Concerns regarding cleanliness of rooms and floors
- Occasional reports of perceived misdiagnosis or inadequate treatment planning
In patients' words
"We’ve never had a bad experience. Staff have always been caring and professional. Most recently, my wife spent 3 days there... Couldn’t have asked for more professional yet caring attention."
— Birdeye review"Spent most of Thursday in the ER. Staff were very supportive and thorough. So thankful for their care."
— Birdeye review"ER doctor was rude, dismissive and very unprofessional. The nurse assisting him was helpful."
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