Russell Medical
Internal Medicine • Alexander City, AL
Ratings by platform
- Birdeye: 4.6/5 (3,847)
- U.S. News & World Report (Patient Experience): 3/5
- Vivian Health: 3.7/5 (11)
What patients say
Patients praise
- caring and professional nursing and medical staff
- compassionate patient care
- high patient recommendation rates
- generally positive patient experience ratings relative to national averages
Common complaints
- some reports of rude or unprofessional behavior by ER staff
- isolated incidents of administrative or record-keeping issues
- potential for post-discharge complications according to national benchmarking
In patients' words
"We’ve had numerous experiences with RMC. We’ve never had a bad experience. Staf have always been caring and professional."
— Birdeye user review"Would not recommend a few years ago they lost my record of one of my visits. ER doctor was rude, dismissive and very unprofessional."
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