The Urology Institute
Urology • Albany, GA
Ratings by platform
- Birdeye: 3.3 out of 5 stars (14 reviews (for Albany Med Urology))
- Healthgrades: 3.9 out of 5 stars (28 reviews (for Dr. Robert Welliver at this institution))
What patients say
Patients praise
- Physicians are often described as skilled, knowledgeable, or caring
- Some patients appreciate the bedside manner of specific doctors
- Effective surgical outcomes for some patients
Common complaints
- Poor administrative support and office staff communication
- Difficulties scheduling appointments and follow-ups
- Perceived lack of care or attention from office staff
- Long wait times
- Instances of unresponsiveness or unfulfilled commitments regarding prescriptions or test scheduling
In patients' words
"The doctors here are great but the support staff are absolutely horrible. I had surgery here but they wouldn't schedule a post operation visit for months... This place is a mess."
— LocalityBiz review regarding The Urological Institute of Northeastern New York"Patients say experiences with this provider vary, with some describing great bedside manner and feeling valued rather than like a number, while others report communication issues and staff problems."
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