Primary Care | St. Peter's Health Partners | Albany, NY
Primary Care • Albany, NY
Ratings by platform
- Birdeye: 2.8 out of 5 stars (822 reviews) (822)
- Vivian Health: 3.9 out of 5 stars (13 reviews) (13)
What patients say
Patients praise
- many providers are perceived as professional, kind, and good listeners
- convenient features like the medical portal for prescription refills
- clean facilities and well-maintained office environments reported by some patients
- effective and thorough communication from specific medical providers
Common complaints
- long wait times in emergency and provider offices
- difficulties with appointment scheduling and frequent rescheduling
- challenges in communication with staff and administrative offices
- perceived lack of compassion or responsiveness from some nursing/administrative staff
- issues with prescription management and referrals
In patients' words
"He was professional, competent and reassuring. I couldn’t have asked for a better provider."
— Provider review on SPHP.com"After coming into the ER a little after midnight with shortness of breath and chest pains, they left me sitting in the waiting area for over 20 minutes before taking me into triage... I was there almost 9 hours before being seen by a doctor."
— Birdeye patient review"Clearly this practice doesn't want me, and thus I don't want this practice, and I advise any new patient to not want it either, unless you're willing to be treated as a non-entity."
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