Phoebe Putney Health System: Home
Primary Care • Albany, GA
Ratings by platform
- SolvHealth: 1.0/5.0 (1 review)
- Birdeye (Phoebe North Campus): 2.6/5.0 (43 reviews)
- MedicalRecords.com: 2.1/5.0 (140 reviews)
- Medicare.gov: 59% gave a 9 or 10 rating (N/A (Medicare Data))
- US News & World Report: 83% overall satisfaction (N/A (US News Data))
- Leapfrog Group: 79% overall facility rating; 70% willingness to recommend (N/A (Leapfrog Data))
What patients say
Patients praise
- some praise for ER nurses
- courteous service in specific departments like billing
- positive experiences with individual doctors and nurses reported by some patients
Common complaints
- unprofessional and rude staff behavior
- perceived lack of care and responsiveness in critical situations
- concerns about facility cleanliness and quality of care in the ER
- frustration with billing and administrative processes
In patients' words
"Worse than the typical corporate America treatment... Rude staff members... Passing the buck... Lying to family members... Dodging questions to legal caregivers... Putting family members on hold for lengthy periods of time... Unwilling to help... A totally upsetting experience!"
— MedicalRecords.com"Awful experience for me. ER nurses were great. Doctor was another story. Totally hateful, unprofessional person. The ER is NASTY."
— Yelp"The service I receive is very courteous and helpful. The food is awesome! Would definitely recommend this business."
— Birdeye (Phoebe North Campus)More clinics in Albany
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