The Bone & Joint Center: World-Class Orthopaedic Doctors
Orthopedic Clinic • Albany, OR
Ratings by platform
- Birdeye: 3.5/5 (2 (aggregated on platform))
- Yelp: Not explicitly specified in snippet (96 (on Yelp))
What patients say
Patients praise
- Highly skilled and professional medical staff and physicians
- Effective diagnosis and treatment plans including non-surgical options
- Compassionate and patient-focused bedside manner from individual doctors
- Efficient urgent care or same-day appointment availability for some patients
Common complaints
- Difficulty reaching staff or scheduling appointments via telephone
- Long wait times for appointments and in-office visits
- Perceived lack of follow-up or poor communication regarding test results
- Some reports of misdiagnosis or unsatisfactory treatment outcomes
In patients' words
"Dr. Zimmerman is extremely kind, professional, and thorough. He reassured me and made me feel confident about my recovery."
— The Bone & Joint Center website (Patient Reviews)"Next to impossible to get anyone to answer the phone for appointment scheduling or to contact for other services. Patient portal doesn’t function. This has been on-going — not a one time issue. Extremely frustrating and just plain unprofessional."
— WebMD Doctor Reviews"Dr. Flaherty was amazing. Our experience with the doctor and staff was wonderful but the wait was horrendous."
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