Community Care Physicians (CCP)
Internal Medicine • Albany, NY
Ratings by platform
- Birdeye (aggregating Google reviews): 2.2 out of 5 stars (177 reviews)
- Healthgrades (Burnt Hills location): 2.7 out of 5 stars (3 reviews)
What patients say
Patients praise
- Some patients express satisfaction with specific, long-term medical providers who are perceived as caring and knowledgeable
- Occasional praise for specific support staff members, such as phlebotomists
Common complaints
- Unprofessional, rude, and unhelpful office/support staff
- Difficulty scheduling appointments and long wait times for new patients
- Communication issues, including slow responses to messages and long delays for medication refills
- Instances of providers arriving late to appointments or failing to show up for telehealth visits
- Perception that the practice is understaffed and disorganized
In patients' words
"Whoever answers the phone here, yikes. What an attitude, for no type reason."
— Birdeye (Google Review)"Most of my negative experiences have been with the office staff. Unprofessional and downright rude, in some cases, it is a game of chance when you call."
— Healthgrades"If you like to wait WEEKS for responses for even the simplest things such as medication refills then this is the place for you!!! They are understaffed, non responsive..."
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