Primary Care | Routine & Preventative Medicine - Albany Medical Center
Family Medicine • Albany, NY
Ratings by platform
- Birdeye (Internal Medicine Group): 2.5 stars (based on 77 reviews) (77 reviews)
- HospitalCompare.io (Hospital level): 86 out of 100 (overall patient survey rating) (Not explicitly stated total number of surveys)
What patients say
Patients praise
- Access to comprehensive, academic health system care
- Some highly positive experiences with specific doctors described as compassionate, knowledgeable, and thorough
- Professional and friendly staff members in some departments or practices
Common complaints
- Long wait times for appointments and in waiting rooms
- Perceived lack of compassion, unprofessionalism, or rudeness among some staff and nurses
- Difficulties with communication, office responsiveness, and administrative processes (e.g., medical records, billing)
- Concerns about facility cleanliness, particularly in the emergency department
- Instances of perceived misdiagnosis or dismissive care from some providers
In patients' words
"She is compassionate and understanding, & also is knowledgeable! She explains things so you can understand them easily. She always makes sure you are onboard!"
— Patient review (Albany Med Internal Medicine)"Very rude disrespectful don’t care about the patients only about there money. Misdiagnosed our son and almost killed him."
— Patient review (Internal Medicine Group)"It was disgusting dirty . No running water blood splatter on the walls and ceiling. Our shoes were sticking to the floor it was so dirty."
— BBB Complaint (concerning Emergency Department experience)More clinics in Albany
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