Skin Specialists of the Capital Region in Albany, New York
Dermatology • Albany, GA
Ratings by platform
- TrustAnalytica.org (aggregated): 4.2/5 (aggregated across various platforms) (~101 aggregated reviews)
- Apple Maps: 2.7/5 (10 reviews)
What patients say
Patients praise
- High praise for the clinical knowledge, professionalism, and thoroughness of many individual doctors and PAs
- Appreciation for detailed explanations provided during consultations and successful outcomes for medical procedures
- Some patients report a welcoming and attentive office environment when interaction with clinical staff is successful
Common complaints
- Significant difficulties with appointment scheduling, long wait times, and office management communication (difficulty reaching staff by phone, lack of callbacks)
- Reports of unprofessional behavior, dismissive or rude service from front-desk and administrative staff
- Complaints regarding strict or inflexible cancellation/no-show policies leading to patient dissatisfaction
- Concerns about patient care and medical results in isolated reviews
In patients' words
"Wonderful clinician, but the office management and customer service fall short in every way. Don’t even attempt to schedule if you’re a “new patient” they schedule you just to cancel."
— LocalityBiz review"Dr Dennis Kim is amazing.i had a surgical procedure done in December 2021 . The outcome was more than I ever expected..he explained everything to me and was very attentive to my needs after the visit."
— WebMD review for Dr. Dennis Kim"AVOID at all costs. I saw Dr. Grant in 2019 for an intradermal nevus, a normal face mole. She butchered my face... I was left with a deep ugly scar that plastic surgery couldn't fix."
— WebMD review for Dr. Bridget GrantMore clinics in Albany
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