The Brien Center for Mental Health and Substance Abuse Service
Behavioral Health • Adams, MA
Ratings by platform
- Rehab.com: 3.3/5 (22 reviews (Rehab.com))
- Recovered.org: 3.85/5 (Not explicitly stated (TrustScore based))
What patients say
Patients praise
- Helpful and caring individual staff members
- Professional and non-judgmental approach reported by some patients
- Recognized as a lifeline for some after initial access barriers are overcome
- Positive experiences at related facilities like Keenan House
Common complaints
- Reports of uncaring or uninterested staff
- Difficulty accessing services and long wait times
- Concerns regarding staff caseloads and understaffing
- Perception of prioritizing payments over patient care
- Class action lawsuits regarding a May 2025 data breach and failure to protect sensitive patient information
In patients' words
"It was difficult and time-consuming to get in but once I did it has been a lifesaver. These healthcare workers have difficult jobs with limited resources. The people I have dealt with have been very helpful and caring."
— Rehab.com User Review"Only care about a payment from insurance, they could care less about any patient that is trying to better themselves. Go anywhere else but the Brein."
— Rehab.com User ReviewMore clinics in Adams
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