Mercy Clinic Primary Care - Ada
Preventative Medicine • Ada, OK
Ratings by platform
- Birdeye (Mercy Clinic Primary Care - Ada): 2.9 out of 5 stars (13 reviews)
- Birdeye (Mercy Clinic Primary Care - Ada, Suite A): 4.2 out of 5 stars (9 reviews)
- Facebook: 92% recommend (11 reviews)
- CMS HCAHPS (Mercy Hospital Ada): 3 out of 5 stars (563 patient surveys)
What patients say
Patients praise
- Knowledgeable and efficient care providers
- Specific praise for individual doctors like Dr. Audra Cook
- Helpful and welcoming staff reported by some patients
- Good communication with certain physicians
Common complaints
- Perceived poor bedside manner from some staff
- Concerns regarding scheduling flexibility and appointment policies
- Complaints about billing department responsiveness and process issues
- Perceived lack of attentiveness from medical staff in certain instances
In patients' words
"Dr. Cook is thorough, personable and wonderful. She explains things to you as she does them and treatments. She doesn't mind staying to answer questions and you don't feel uncomfortable or rushed while in her office. Her staff is also wonderful."
— Yellow Pages Customer Review"They are horrible and there is no accommodation from them. I live 45 min away from them and was a little late and they refused to see me even though I called and made them aware... the waiting room was completely empty."
— Birdeye Patient Review"Had knee surgery there. Nurses and doctors were great, billing department was a nightmare. Won’t return calls, won’t submit money you’ve paid to insurance, just an all out nightmare."
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