Mercy Clinic Behavioral Health - Ada
Behavioral Health and Counseling • Ada, OK
Ratings by platform
- CMS HCAHPS (Momentary Labs): 3 out of 5 stars (for the hospital overall) (563 patient surveys (HCAHPS data))
- Rehab.com: 1 out of 5 stars (1 review)
- Birdeye (Mercy Clinic Primary Care - Ada): 2.9 out of 5 stars (13 reviews)
What patients say
Patients praise
- Knowledgeable and efficient care in some instances
- Helpful staff members who go above and beyond for patients at times
- Timely appointments and effective nurse communication reported by some patients
Common complaints
- Unprofessional staff behavior and perceived rudeness, particularly at reception desks
- Difficulties with administrative tasks such as billing and appointment scheduling
- Concerns regarding bedside manner and lack of clear communication from providers
In patients' words
"They are horrible and there is no accommodation from them. I live 45 min away from them and was a little late and they refused to see me even though I called and made them aware."
— Birdeye Review (Mercy Clinic Primary Care - Ada)"Nurses and doctors were great, billing department was a nightmare. Won’t return calls, won’t submit money you’ve paid to insurance, just an all out nightmare."
— Find Rehab Centers Review (Mercy Hospital Ada)More clinics in Ada
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