Urgent Care Clinic Locations | Presbyterian Healthcare Services
Urgent Care Clinic • Acoma, NM
Ratings by platform
- Yelp (Harper NE location): 2.9 out of 5 stars (27 reviews)
- Birdeye (Rio Rancho location): 2.5 out of 5 stars (126 reviews)
- Solv (Santa Fe location): 3.0 out of 5 stars (4 reviews)
- Google (Harper Drive location): 2.9 out of 5 stars (~100 reviews)
What patients say
Patients praise
- Clean and efficient facilities
- Professional and helpful doctors and nursing staff (in some experiences)
- Convenient access to follow-up care and referrals within the Presbyterian system
- Helpfulness in emergency-like situations when urgent care is needed
Common complaints
- Long wait times
- Billing and insurance disputes (e.g., unexpected fees)
- Inconsistent staff professionalism and empathy, particularly at check-in
- Communication issues regarding treatment and follow-up
- Perceived misdiagnosis or lack of thoroughness in care
In patients' words
"First of all, rude people should not work in a care setting... The patient-facing staff here seriously needs training in empathy and being kind."
— Unilocal review"At no time was the need for any test(s) not covered under the emergency fee ($350.00) discussed... It is my position that because Presbyterian did not follow their policy... Presbyterian should absorb the cost of these tests."
— BBB complaint summary"I found the office to be clean and tidy the check in process swift and simple. I've had nothing but courteous attendance."
— MapQuest user review
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