Kidney Care | Care Services | UNM Health System | Albuquerque ...
Dialysis Clinic • Acoma, NM
Ratings by platform
- Birdeye (UNM Hospital): 2.6 / 5 stars (1,016 reviews)
- U.S. News & World Report (Kidney Failure category): 2 / 5 (Patient Experience score) (Not explicitly stated)
- Birdeye (Kidney Specialists of New Mexico, P.C.): 3 / 5 stars (27 reviews)
What patients say
Patients praise
- Professional and proficient clinical staff mentioned by some patients
- Access to specialized, evidence-based kidney care and transplant programs
- Positive experiences with individualized attention in dialysis settings
Common complaints
- Long wait times in emergency departments
- Unfriendly or hostile staff behavior, particularly at front desks
- Perceived lack of compassion or poor communication from some clinical staff
- Difficulties with referrals and appointment scheduling
In patients' words
"Finally sent up to a room and an employee Renee helped to ease the stress. She was very professional and proficient in getting him situated... Renee is a huge asset to UNM."
— Birdeye review of UNM Hospital"A number of the staff are cold, unfriendly and uncompassionate. Some are downright mean and overbearing..."
— Trustpilot review of UNM Health
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