Audiology | Care Services | UNM Health System | Albuquerque, New ...
Audiology Clinic • Acoma, NM
Ratings by platform
- Birdeye and Momentary Labs (CMS HCAHPS): 2.6/5 stars (Birdeye) and 2/5 stars (Momentary Labs analysis of CMS data) (1,016 reviews (Birdeye) and 1,553 survey responses (CMS))
What patients say
Patients praise
- Highly professional and compassionate care from specific audiologists
- Improved access to services via partnerships for Medicare and Medicaid patients
- Comprehensive range of audiology services including hearing aids and cochlear implants
- Friendly and organized administrative staff reported by some patients
Common complaints
- Long wait times in emergency and clinical settings
- Difficulties in obtaining referrals or expediting specialist appointments
- Concerns regarding nurse and doctor communication efficacy
- Facility quietness and general patient satisfaction metrics below national averages
In patients' words
"Dr Romero is excellent. She is patient, compassionate and very knowledgeable. Her patients are in good hands."
— Healthgrades patient review for Dr. Kathleen Romero"My son of 24 has been sick for 3 months with acute tonsillitis...on meds , on treatments but these need to come out and NO ONE will see him or even expedite a referral"
— Birdeye review for UNM Hospital
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