Lexington - Mass Eye and Ear
Ophthalmology (Eye Care) • Abington, MA
Ratings by platform
- Mass General Brigham Physician Profiles: High individual provider ratings (typically 4.5 to 4.9/5 range for physicians in Lexington) (Hundreds of aggregated ratings across individual Lexington providers)
What patients say
Patients praise
- Highly regarded medical expertise and quality of care
- Professional and caring individual doctors
- Clean and well-maintained facilities
Common complaints
- Long wait times and delays for appointments
- Issues with staff communication and administrative processes
- Concerns regarding appointment overbooking
- Feeling treated like a number rather than a patient
In patients' words
"Extremely poorly run organization and practice... Wait times are in hours not minutes."
— Patient review via LocalityBiz"Dr Song was outstanding! The only complaint I have is regarding lack of communication between his staff and me/the doctor."
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